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Plans and billing

Our refund policy

Payments are not refunded, including for the unused part of a period. We do correct our own billing mistakes in full: duplicate charges, and one-off reports we could not produce, are refunded automatically.

Our plans are for business use

CompanyStack is sold only to businesses, including sole traders and partnerships. When you subscribe, you confirm you are buying for business purposes. The 14-day cancellation right for consumers does not apply to our plans.

No refunds

We do not refund payments, in whole or in part. This includes the unused part of a monthly or annual period.

When you cancel, you keep your plan until the end of the period you have paid for, and you are not charged again. See Cancel your plan.

If you are not sure you will need a full year, choose monthly billing.

When we do refund

We put our own mistakes right in full:

  1. You were charged twice for the same product, for example by completing two checkouts at once. We detect this automatically. The second subscription is cancelled and refunded without you asking.
  2. You were charged after you cancelled, or after your account was deleted.
  3. You were charged a different price from the one shown when you subscribed, or from a new price we gave you notice of.
  4. We could not produce a one-off Company Report you paid for. We try again automatically for a few hours, then refund you in full without you asking. Paying twice for the same report is refunded automatically too.

For cases 2 and 3, raise a request at Support or email support@companystack.co.uk from your account email address. We correct it within one working day of confirming it.

Each refund comes with a numbered credit note, which you can download from your billing page. Refunds go back to the card you paid with.

Bank disputes (chargebacks)

Please contact us before you dispute a payment with your bank. If a payment is disputed, the subscription it paid for ends at once. New subscriptions on your account are paused until the dispute is settled.

Subscribed through RapidAPI?

RapidAPI handles billing, cancellation and refunds under its own terms. Enterprise customers follow the terms in their order form.

The full policy is our Cancellation and Refunds Policy, which forms part of our Terms of Service.

Last updated 2 October 2026

Still need help? Contact us, or if you have an account, open a support request.