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Plans and billing

Cancel your plan

Cancel at any time on your billing page. You keep your paid plan until the end of the period you have paid for, then move to the Free plan. You can undo it until then.

Cancel

  1. Go to your billing page.
  2. Under the product, click Cancel followed by the plan name.
  3. Read the date shown: "You keep [plan] until [date], then move to Free."
  4. Click Cancel at the end of the period.

The web app and the API are separate subscriptions. Cancel each one you no longer need.

What happens next

  • You keep your paid plan until the end of the period you have paid for. The billing page shows "Ends [date]".
  • You will not be charged again.
  • At the end of the period, the product moves to the Free plan.
  • Your account, lists and API keys stay in place, with Free plan limits. Your API keys keep working throughout.

Cancelling does not refund the rest of the period. See Our refund policy.

Changed your mind?

Before the end date, go to your billing page and click Keep my plan. Your plan carries on and renews as normal.

After the end date, the subscription has ended. Choose a plan on the pricing page to subscribe again.

Close your whole account instead

Cancelling a plan keeps your account. To delete your account and its data, see Delete your account.

Do not cancel through your bank

Please do not dispute a payment with your bank to cancel. A disputed payment ends the subscription it paid for at once, and you cannot start a new subscription until the dispute is settled. If something is wrong with a charge, raise a request at Support first. We put billing mistakes right the same day.

Last updated 2 October 2026

Still need help? Contact us, or if you have an account, open a support request.